What happens when there is a server issue?
Tips & troubleshooting
Even the busiest kitchens have an off day, and every so often Pepper's servers do too. Here's what to do while we get things simmering again:
1First, check your own connection: toggle Wi-Fi or cell data off and back on, since a dropped signal can look a lot like a server hiccup.
2Pull down on the screen to refresh, or fully close and reopen the app to reconnect.
3Rest easy about your recipes: your Saved recipes and Collections live safely on your account, so nothing is lost, they'll sync right back once service returns.
4We will get the server back up as soon as we can. Take a short break from the kitchen, and when you check back in, everything should be up and running again.
If it's not, please email help@peppertheapp.com.
Good news: recipes you've already opened often stay viewable offline, so you can keep cooking while we fix things behind the scenes. 🍳